Knowledge Base Link When replying or opening ticket click on the button Insert knowledge base link. A popup modal will be opened you only need...
Maximum ticket attachments Go to Setup -> Settings -> Tickets -> Maximum ticket attachments to adjust maximum tickets attachments.
Allowed file extensions For the support feature allowed file extensions are separated from the global system allowed file extensions. To configure the support ticket...
Private staff notes To add private ticket note open the ticket and click on the Notes tab from on top.Ticket notes are only visible to...
Ticket Services Ticket services is a feature in Alfa CRM that allows your customer to select to what service/product this ticket is related when opening...
Allow access to tickets to non-staff members By default access to tickets to none staff members will be disalowed. If you need want to allow access go to Setup->Settings->Tickets and set Allow...
Auto Close Tickets Alfa CRM offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron...