Support Tickets

To configure your support system departments, navigate to Setup-> Support -> Departments and click New Department.

To open new ticket click on the sidebar menu item Support -> New Ticket To and Email address is field automatically so...

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets Here is a list for...

You can easely customize ticket priorities by going to Setup-> Support -> Ticket priority Tickets priority are feature in Alfa CRM to...

You can easily customize ticket status by going to Setup->Support -> Ticket statuses Alfa CRM come with general predefined statuses which you cant...

You can change the ticket status without making the reply. Open the ticket you want to change the status and...

Setup some predefined replies that you are using very often so you wont need anymore to type it again and...